How are reports and appeals handled?
Anyone can report a profile or photo by emailing hello@aurelia.dating with the subject “Safety concern”, by phone or by post. Report buttons on profiles and conversations will be added when Full Membership opens. Aurelia does not disclose the reporter’s identity to the reported member.
A person reviews the report and relevant evidence. Possible outcomes are no action, a warning, a restriction, suspension or a ban. Credible immediate risk may result in suspension while the report is investigated.
We aim to review and resolve every report within 24 hours, and reports involving minors, trafficking, coercion or immediate danger are handled first.
Members whose content is removed, or who are suspended or banned, receive the reason category and an appeal route. To appeal, email hello@aurelia.dating with the subject “Moderation appeal”. Appeals are considered separately, may uphold, reduce or overturn the original decision, and are decided within 7 days.
Our Acceptable Use Policy (AUP) sets out prohibited conduct and reporting routes. Authorised agencies can find request procedures in our Law Enforcement Protocols.